Rigaku Americas Holding

  • Customer Service Administrator

    Job Locations US-TX-The Woodlands
    Posted Date 4 weeks ago(4 weeks ago)
    ID
    2018-1145
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    This position involves administrative tasks related to customer service support and requires close attention to detail, organization, interpersonal skills and the ability to work accurately and quickly within a highly interconnected team.  This position is a Full-time position at our office and Service support center located at 9009 New Trails Drive, The Woodlands, Texas, 77381.

    Responsibilities

    Service Admin Function (Floater – learning all positions)

    • Quoting
      • Provide customers with billed (ad hoc) service, spare part quotations in proper Syteline format
      • Shipping terms (domestic & international) is beneficial
    • Customer correspondence
      • Respond to all customer correspondence regarding customer inquiries
    • Purchase order processing
      • Review purchase order for payment terms, bill to, ship to addresses, validity of pricing, legal T&C’s
    • Parts Shipments
      • Ship all parts quoted and purchased for customer orders
    • Parts Receipts
      • Receive all RMA parts from customers and handle credit requests for returned merchandise on billed service orders
    • Invoicing
      • Prepare invoicing package for billable calls
    • Proper and timely updating of Syteline database
    • Purge all files – follow new on-line file naming convention for all documents
    • Backup phones/Help desk as needed
    • Other duties as assigned.

    Qualifications

    • Must be able to function in a position that requires the ability to multi-task and pay close attention to detail in a fast-pace environment.
    • Must have positive interpersonal skills.
    • Must have strong computer skills in the following software: Microsoft Office, Word, Excel, Adobe Acrobat, Lotus Notes, Syteline or another ERP system.
    • Bilingual English/ Spanish is a MUST.

    Rigaku is an EEO/AA Employer Disabled/Veteran.

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